I cannot recommend Proven Air and Electrical enough! If you are looking for a team that genuinely takes pride in their work, this is it.

Three things really set them apart:

Fast Response & Action: They act quickly from the moment you reach out. There’s no endless waiting around for a callback or a quote; they respect your time and get on the job without delay.

Proactive Updates: They keep you in the loop every step of the way. You always know exactly what’s happening with your project, when they are arriving, and what the next steps are. Their communication is seamless.

100% Recommendable: Their technical expertise, professionalism, and honest pricing make them an absolute go-to for any air conditioning or electrical needs.

It is incredibly hard to find tradespeople who are this reliable, prompt, and dedicated to customer satisfaction. Save yourself the headache and just call Proven Air and Electrical first—you won’t regret it!

I engaged Proven Air to repair a leaking ducted air conditioning system. Following an inspection, I was presented with two options: premium routine maintenance at $894 or a full system replacement at $10,000+. The sales representative noted the maintenance may only extend the system’s life by approximately 12 months.

I also engaged them to relocate an existing unit and install an additional circuit breaker. The technician who handled the relocation did a good job, though he accidentally damaged a timber awning during the installation.

I proceeded with the $894 premium maintenance, which was carried out on 13 February. Within weeks, water leak sounds returned, and by 5 March, water was visibly leaking through my second-level ceiling — inside the house.

When I called Proven Air for an emergency callout, I was told no one could attend and was directed to complete an online warranty form. A technician eventually arrived on 11 March. He was clearly in a rush, drained what he described as an old clogged pipe full of grime, and subsequently quoted me an additional $672 for a new drain line and drain pan. I requested photos confirming the trays had been properly cleared — none were provided.

I contacted Proven Air’s support team via SMS the same day, sharing evidence of the ceiling damage and requesting a callback. Their team acknowledged the damage was serious — and then I never heard from them again.

I engaged a second company to inspect the work. They found a sealed overflow pipe (origin unconfirmed), a tilted drainage tray still full of water, and a clogged pipe — none of which had been properly addressed. They resolved all issues for $375, and I have had no problems since.

The total financial impact of this experience:
• $894 — Proven Air’s initial maintenance (issue not resolved)
• $375 — Second company to actually fix the problem
• $1,500+ — Gyprocker to repair and repaint the damaged ceiling

What I find most concerning is not that problems occurred — issues happen — but that Proven Air chose to ignore a formal complaint from a customer dealing with significant property damage caused after their service. That lack of accountability is what I cannot recommend.

The service is quick and efficient. They provide you timely updates of booked inspections and installations.

The customer service is very responsive and flexible to the reqest.

The inspector is very knowledgable and provides options to consider.

The installation staff works very well and quicly and leaves no trace behind after the service. No additional items to work on for you as the aircon installed worked as soon as the job was complete.

Overall, I highly recommend this team for your aircon needs.